Return & Refunds Policy

At Ryder Hikes, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund process that is simple and hassle-free. Please review the following guidelines to understand our return and refund policy.

1. Eligibility for Returns

• Returns are accepted within 3 days from the date of delivery.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Products that are damaged, altered, or used cannot be returned unless they are defective.

2. How to Return an Item

To initiate a return:

1. Contact our customer service team at [email protected] with your order details.
2. You will receive a Return Authorization (RA) number, which must be included with your returned product.
3. Carefully pack the item in its original packaging (if possible) to prevent damage during return shipping.
4. Ship the product to the address provided by our customer service team.

3. Non-returnable Items

Certain items are not eligible for return, including but not limited to:

• Custom-made or personalized products
• Items purchased through promotions or clearance sales
• Gift cards or downloadable products

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note:

• It may take 3 business days for your refund to be reflected in your account, depending on your bank or payment provider.
• If you paid via cash on delivery, we will issue your refund via bank transfer or another mutually agreed-upon method.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or we made an error in your order.
• If your return qualifies for a refund, the original shipping cost will not be refunded, unless the product was defective or damaged.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 3 days of receiving your order. We will provide you with a return shipping label and either replace the product or issue a full refund, depending on your preference.

7. Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a return for a refund and place a new order for the item you wish to receive.

8. Customer Service

If you have any questions about returns, refunds, or exchanges, please do not hesitate to reach out to our customer service team:[email protected]